Who We Are
We are a US-based online store dedicated to high-quality, reusable stainless steel drinkware and food containers. Our mission is simple: to offer durable, trustworthy products that help you reduce waste and adopt a more sustainable lifestyle.
How We Operate
We operate strictly online—no physical storefront, no middleman markups. We proudly serve customers across the 48 contiguous United States. All orders are carefully packed and dispatched directly from our fulfillment center in Portland, Oregon.
Our Headquarters
Address: 2444 Wildwood Dr,Kingsport, TN 37660, United States
(Note: Located in the Eastern Time zone, this facility houses our corporate office, administrative processing, and return management. It is not open to the general public.)
Why You Can Trust Us
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Verified Contact Details: Real people, real address. Our phone, email, and physical address are actively monitored every business day.
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Transparent Policies: Clear, straight-to-the-point terms regarding shipping, returns, warranties, and privacy—no hidden fine print.
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Responsive Support: We respond to customer emails within 1 business day and offer live phone support during business hours.
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Bank-Level Security: 100% SSL-encrypted checkout. We never store your sensitive payment information.
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Zero Hidden Fees: Free standard shipping on all items, free returns for defect-related issues, and zero restocking fees.
The Perks of Shopping With Us
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Free Shipping: Standard delivery included on every order—no minimum spend required.
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Same-Day Dispatch: Orders placed by 6:00 PM PT on business days ship out the same day from our Oregon warehouse.
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30-Day Quality Guarantee: Hassle-free 30-day returns for any manufacturing defects.
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Prepaid Return Labels: We cover return shipping costs for quality issues.
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Secure Checkout: Encrypted payment processing for total peace of mind.
Dedicated In-House Support
Your orders and inquiries are handled entirely by our in-house team in Kingsport, Tennessee. We never outsource our customer service to third-party agencies, ensuring you get accurate, personal, and knowledgeable assistance every time.
Get in Touch
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Email: info@kleankannteens.com
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Phone: +1 404-539-3671
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Address: 2444 Wildwood Dr,Kingsport, TN 37660, United States
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Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM Pacific Time (12:00 PM – 9:00 PM Eastern Time)