Shipping Policy
Free Shipping – No Minimum Purchase
Every order qualifies for free standard shipping. What you see at checkout is what you pay – no surprise fees, no handling charges.
Order Cutoff for Same-Day Processing
Place your order by 6:00 PM Pacific Time on any business day (Monday through Friday, not including major holidays), and we will process and ship it that same day. Orders received after 6:00 PM PT or on non-business days will ship on the following business day.
Maximum Processing Window
Even if you miss the same-day cutoff, your order will leave our facility within 1 to 2 business days after we send your order confirmation email.
Where We Deliver
We currently deliver only to addresses within the contiguous 48 United States. We cannot ship to Alaska, Hawaii, US territories, or any location outside the country.
Estimated Transit Time
Once your package is on its way, you can typically expect delivery within 3 to 6 business days. Please keep in mind that carrier transit times are estimates, not guarantees.
Shipping Partners
We work with well-known carriers such as USPS, UPS, and FedEx. The carrier assigned to your order depends on your location and package size, and we make that decision internally.
Tracking Your Order
After your order ships, we will email you a tracking number. It may take up to 24 hours for tracking information to appear in the carrier’s system.
Our Physical Location
2444 WILDWOOD DR, KINGSPORT, TN 37660, United States
Questions About Shipping?
Reach out to info@kleankannteen.com or call +1 404-539-3671. Our team is available Monday through Friday, 9:00 AM to 6:00 PM Pacific Time.