Warranty & Product Service Policy
What Our Limited Warranty Covers
We stand behind our products. If a manufacturing defect exists in materials or workmanship at the time you receive your order, we will address it. This warranty applies only to items bought directly from kleankannteens.com.
Length of Warranty
Coverage lasts 30 days from your original purchase date. This matches our return window. The warranty is for the original buyer only and cannot be transferred.
Examples of Covered Issues
- Loose or broken lids that do not function correctly
- Seals that leak due to poor manufacturing
- Cracks, dents, or pinholes present when the product arrived
- Damage that clearly happened during delivery to you
What This Warranty Does Not Cover
- Normal wear from daily use (surface scratches, fading graphics, small dings)
- Problems caused by dropping, rough handling, or cleaning in a dishwasher when the product is not labeled dishwasher-safe
- Returns simply because you changed your mind or prefer a different look
How to Submit a Claim
Email info@kleankannteens.com with your order number and clear photos or a video showing the defect. We will respond within two business days.
What Happens Next
If we approve your claim, we will either send you a replacement (if the same product is in stock) or issue a full refund to your original payment method. We also cover return shipping for warranty claims at no cost to you.
When We Are Available
Monday through Friday, 9:00 AM to 6:00 PM Pacific Time
Reach Us
Email: info@kleankannteenss.com | Phone: +1 404-539-3671
Mail: 2444 WILDWOOD DR, KINGSPORT, TN 37660, United States