Welcome to the kleankannteens.com FAQ page. Here you will find answers to common questions about ordering, shipping, returns, payments, and how we run our business. If you do not see your question answered here, please contact us at info@kleankannteens.com or call +1 404-539-3671.
Q: Do you really offer free shipping on everything?
A: Yes. Every single order ships for free. There is no minimum purchase amount, and we never add hidden handling fees.
Q: What does “free returns” mean?
A: If your return is approved because of a quality issue—such as a manufacturing defect, shipping damage, or functional defect—we will send you a prepaid return shipping label at no cost. You will also never pay restocking fees.
Q: How long do I have to request a return?
A: You have 30 calendar days from the day your item is delivered to initiate a return request.
Q: What items can be returned for free?
A: Items are eligible for a free return if three conditions are met:
-
The item is unused.
-
It is in its original packaging with all tags attached.
-
The return reason is a quality-related issue (defect, damage during shipping, or functional failure).
Q: Can I return an item if I simply changed my mind?
A: No. We only accept returns for quality-related issues. We do not accept returns for change of mind, normal wear and tear, or cosmetic preferences.
Q: How do I start a return?
A: Email info@kleankannteens.com with your order number and a brief description of the issue. We will reply within 1 business day.
Q: What is your same-day dispatch policy?
A: Place your order by 6:00 PM on a business day (Monday through Friday, excluding holidays), and your order will ship that same day. Orders placed after 6:00 PM or on weekends/holidays will ship the next business day. Either way, every order ships within 1–2 business days.
Q: Where do you ship?
A: We ship exclusively to the 48 contiguous United States. We do not ship to Alaska, Hawaii, US territories, or international addresses.
Q: How long does delivery take?
A: Once dispatched from our fulfillment center, standard delivery typically takes 3 to 6 business days. Please note that carrier delivery times are estimates and occasional delays may occur.
Q: Is checkout safe and secure?
A: Yes. Every transaction is encrypted with SSL technology. We never store your full credit card number or CVV code. Look for the padlock icon in your browser to verify a secure connection.
Q: How quickly will I receive my refund?
A: Once we receive and inspect your returned item, we process the refund within 1 to 2 business days.
Q: How long until the refunded money appears in my account?
A: After we issue the refund, your bank or credit card issuer typically takes 7 to 10 business days to post the funds to your account.
Q: Do you charge restocking fees?
A: No. We never charge restocking fees or administrative fees for approved returns.
Q: What does your warranty cover?
A: Our 30-day limited warranty covers manufacturing defects (such as loose lids, broken seals, or leaks) and damage incurred during transit. It does not cover normal wear and tear, misuse, or personal cosmetic preferences.
Q: How do I file a warranty claim?
A: Email info@kleankannteens.com with your order number and clear photos or a short video of the defect. We will respond within 2 business days.
Q: How can I reach customer service?
A: You can email us at info@kleankannteens.com, call +1 404-539-3671, or send mail to 2444 Wildwood Dr, Kingsport, TN 37660, United States. Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM.
Q: Do you have a physical store I can visit?
A: No, we are an online-only store. Our address serves as our corporate office and return administration facility, not a retail storefront.
Q: Why can I trust your business?
A: We prioritize complete transparency and customer confidence: fully verified contact details, clear and accessible policies, responsive customer support, 100% SSL-encrypted payment processing, and zero hidden fees (free shipping, free quality returns, and no restocking fees).
Q: Do you sell my personal information?
A: Absolutely not. We never sell your personal information. We only share essential data with necessary service providers (like shipping carriers and payment processors) or when required by law.
Q: Which shipping carriers do you use?
A: We use reliable carriers including USPS, UPS, and FedEx. The specific carrier is selected based on your delivery address and package size.
Q: Can I cancel or change my order after placing it?
A: Please contact us immediately at info@kleankannteens.com. If your order has not yet been processed or dispatched, we will do our best to modify or cancel it. Once shipped, the order cannot be canceled, but you may initiate a return if the item meets our return criteria.
Q: What if my order arrives damaged?
A: Contact us right away at info@kleankannteens.com with your order number and clear photos of the damage. This qualifies as a quality issue, and we will provide a prepaid return label and issue a replacement or a full refund.