Refund & Return Policy
Free Returns When You Qualify
If your return request is approved, we will send you a prepaid shipping label at no cost. You will not pay any restocking fees or administrative charges.
30 Days to Decide
You have 30 calendar days from the day your item arrives to start a return. We keep the process straightforward: email us, share your order number and photos, and we will walk you through the next steps.
What Can Be Returned for Free
To receive a free return label, your item must meet all three conditions:
- It has not been used or altered in any way.
- It is still in its original packaging with all tags and accessories.
- The reason for return is a quality issue – this means a manufacturing defect, damage that happened during shipping, or a functional problem that stops normal use.
What We Do Not Accept
We cannot accept returns for:
- Simply changing your mind
- Normal wear and tear (small scratches, worn prints, minor dents)
- Cosmetic preferences (color, style, or appearance)
- Damage you caused by misuse or an accident
How to Start a Return
Send an email to info@kleankannteens.com that includes:
- Your order number
- A short explanation of the issue
We will reply within one business day. If approved, you will receive a prepaid shipping label and return instructions.
Where to Send Returns
Ship approved returns to: 2444 WILDWOOD DR, KINGSPORT, TN 37660, United States
How Quickly We Refund
After we receive and inspect your return, we process the refund within 1 to 2 business days.
When the Money Arrives
Once we process the refund, your bank or card issuer typically takes 7 to 10 business days to show the funds back in your account.
No Restocking Fees – Period
We never charge a restocking fee or any similar charge for approved returns.
Return Questions?
Email info@kleankannteens.com or call +1 404-539-3671.